Property Maintenance and Repairs
Umpi Korumba is committed to providing a quality and responsive maintenance and repair service for our tenants.
Our maintenance services are provided by qualified procured contractors who are subject to a Code of Conduct, Contractual obligations relating to privacy and confidentiality and required to maintain a high level of customer service.
The Contractor Terms and Conditions of Appointment sets out our expectations of our Contractors’ performance and behavior.
Should you have concerns in regards to contractors attending please let our office know
Contractors are expected to treat our tenants with courtesy, respect and sensitivity and, in return, tenants are expected to treat contractors with the same courtesy and respect.
How do I report the need for a repair?
You should always notify Umpi Korumba of any maintenance issues at your property.
We can be contacted during business hours between 8.30am_4.30pm week days to report maintenance issues and the after hours for emergency maintenance.
These details arein the Tenancy Entry Information pack.
When will someone attend to my repair request?
We will respond to maintenance requests in order of urgency from when you report the problem.
The following are examples of typical maintenance priorities and target response times:
|
Immediate 1-hour response Any fault which could lead to death or injury or serious damage to the property such as:
|
Urgent – 4-hour response Any fault which could endanger health or result in extensive damage to the property such as:
|
|
Priority – 24-hour response Faults which cause serious inconvenience to the client such as:
|
Normal – 14-day response Faults which cause inconvenience or could affect the value of the property in the long term, such as:
|